Field Service Supervisor
Core
Lead a field service team to oversee technicians, ensure effective work performance, and manage customer expectations for service delivery.
Role type
Field Service Supervisor
Builds
Field service operations and customer satisfaction
Domain
Industrial/Technical field services
Deliverable
client delivery (via careerplan.io/jobs/0000032468-field-service-supervisor-at-genpt)
Required skills
Team leadership, scheduling, hiring, training, SOP/KPI/Lean Six Sigma adherence, equipment management, quote review, problem-solving
Preferred skills
Driving record, ability to work in the field, physical stamina for lifting and climbing
Technologies
None stated
Responsibilities
Develop and implement best practices, manage service personnel, schedule jobs and assign personnel, ensure proper training and certifications, provide equipment and tools, adhere to SOPs/KPIs/Lean Six Sigma, assist in customer surveys and quote reviews, participate in hiring new technicians, track technician training
Seniority
Mid-level, hands-on IC