Supervisor, Field Service
Core
Lead a field service team of technicians to ensure effective work performance, customer satisfaction, and adherence to SOPs, KPIs, and Lean Six Sigma programs.
Role type
Field Service Supervisor (Team Lead)
Builds
Field service operations and technician deployment
Domain
Industrial/Technical Field Services
Deliverable
client delivery
Required skills
Team leadership, scheduling, hiring, training management, SOP/KPI enforcement, Lean Six Sigma knowledge, problem-solving, communication, driving
Preferred skills
DOT certification, excellent driving record
Responsibilities
Develop and implement best practices, manage service personnel, schedule jobs and assign personnel, ensure proper training and equipment, assist in hiring and customer surveys, track technician training
Seniority
Mid-level Supervisor, hands-on management
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