Field Service Supervisor
Core
Leads a field service team, overseeing technicians to ensure effective work performance, adherence to SOPs, KPIs, and Lean Six Sigma programs.
Role type
Field Service Supervisor
Builds
Operational efficiency and service quality for field service teams
Domain
Industrial/Field Service Operations
Deliverable
client delivery
Required skills
team leadership, scheduling, training coordination, SOP enforcement, KPI monitoring, Lean Six Sigma knowledge, hiring participation, quote review
Preferred skills
customer survey participation, emergency response
Technologies
Lean Six Sigma programs
Responsibilities
manage service personnel, schedule jobs, assign duties, ensure proper equipment/tools, track technician training, implement best practices, participate in hiring
Seniority
Supervisor, 5-10 indirect reports, 2-5 direct reports
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