Supervisor-Field Service
Core
Lead a field service team of technicians to ensure effective work performance, customer satisfaction, and adherence to SOPs, KPIs, and Lean Six Sigma programs.
Role type
Field Service Supervisor
Builds
Field service operations and technician deployment
Domain
Industrial field service / Technical maintenance
Deliverable
client delivery
Required skills
Team leadership, scheduling, hiring, training management, SOP/KPI enforcement, Lean Six Sigma implementation, customer survey analysis, quote review, equipment/tool management
Preferred skills
Driving company vehicles (DOT preferred), maintaining excellent driving record
Technologies
Lean Six Sigma programs
Responsibilities
Develop and implement best practices to enhance business growth; manage service personnel to meet customer expectations; ensure technicians have proper training and certifications; schedule service jobs and assign personnel; provide proper equipment and tools; assist in hiring new technicians; track technician training; review jobs for quotes.
Seniority
Mid-level Supervisor, hands-on management