Supervisor - Field Service
Core
Lead a field service team of technicians, overseeing daily operations, scheduling, training, and adherence to SOPs and KPIs.
Role type
Field Service Supervisor
Builds
Field service operations and customer satisfaction
Domain
Industrial/Technical Field Services
Required skills
Team leadership, scheduling, training management, SOP/KPI enforcement, Lean Six Sigma knowledge, hiring support, equipment/tool management, problem-solving, communication
Preferred skills
Associate's degree, 5+ years related experience, excellent driving record
Technologies
Lean Six Sigma, SOPs, KPIs
Responsibilities
Develop and implement best practices and procedures, manage service personnel to meet customer expectations, ensure technicians have proper training and certifications, schedule service jobs and assign personnel, ensure provision of proper equipment and tools, assist in customer surveys and job quote reviews, participate in hiring new technicians, track technician training
Seniority
Mid-level Supervisor, indirect and direct reports