Manager, Field Service
Core
Lead a field service team of technicians to ensure effective work performance, customer satisfaction, and adherence to SOPs and KPIs.
Role type
Field Service Supervisor
Builds
Field service operations and technician deployment
Domain
Industrial field service / Technical support
Deliverable
client delivery
Required skills
Team leadership, scheduling, hiring, training management, SOP/KPI enforcement, Lean Six Sigma knowledge, equipment/tool management, quote review, problem-solving
Preferred skills
Driving record, ability to work in the field, physical stamina for lifting and climbing
Technologies
None stated
Responsibilities
Develop and implement best practices for business growth, manage service personnel to meet customer expectations, ensure technicians have proper training and certifications, schedule service jobs and assign personnel, provide proper equipment and tools, ensure adherence to SOPs and KPIs, assist in customer surveys and job quotes, participate in hiring new technicians, track technician training
Seniority
Manager, supervisory role with indirect and direct reports