Help Desk Tech 1 - Information Systems - FT - Evening
Core
Entry-level technical support role handling customer service and desktop support issues for an organization, primarily receiving work orders from a call center and interacting face-to-face with end users.
Role type
Help Desk Technician (Level 1)
Builds
Hardware and software installations for PCs, mobile devices, printers, and peripherals
Domain
Healthcare IT
Deliverable
product features
Required skills
Troubleshooting hardware and software, incident logging, user access administration, proactive customer communication
Preferred skills
CompTIA A+ Certification, Microsoft Windows Certification, Bachelor's degree in Information Technology
Technologies
Microsoft Windows, Stormont-Vail HealthCare standard hardware and software
Responsibilities
Troubleshoot PCs, mobile devices, printers, and peripherals; Answer call center phones and log incidents; Build, deploy, and install hardware and software; Administer and support user access/permissions; Maintain quality of service scores
Seniority
Entry-level, non-supervisory
