Németül és angolul beszélő ügyfélkapcsolati munkatárs hálózatos területre
Core
Primary point of contact for clients providing exceptional support and assistance with network management requests.
Role type
Network support customer service assistant
Builds
Client support and network troubleshooting services
Domain
Telecommunications / IT Solutions
Deliverable
client delivery
Required skills
German language, English language, network diagnostics interpretation, technical problem escalation, customer relationship management, knowledge base contribution, product improvement feedback
Preferred skills
Computer affinity, multitasking, attention to detail
Responsibilities
Help clients resolve basic network issues, interpret line diagnostic results and make decisions, escalate complex technical issues to appropriate teams, maintain accurate records of customer relationships and follow-up actions, collaborate with cross-functional teams to improve customer satisfaction, participate in continuous training to keep up with network technologies and company products, contribute to the development of customer support materials and knowledge base articles, provide feedback on customer pain points and suggest product or service improvements