IT/Network Support Engineer
Core
First point of contact for customers providing technical support, troubleshooting network issues, and coordinating hardware replacements.
Role type
IT/Network Support Engineer
Builds
24/7 ProCare technical and hardware maintenance services
Domain
IT infrastructure and enterprise networking
Deliverable
client delivery
Required skills
ticket management, network troubleshooting, hardware replacement coordination, customer communication, remote support, documentation management
Preferred skills
Cisco CCNA certification, 2+ years IT/networking experience, 1+ year help desk experience, Microsoft Office 365 familiarity, electronics repair experience
Technologies
Cisco Hardware, Office 365, Windows, Webex
Responsibilities
Investigate network issues and provide troubleshooting remotely; coordinate hardware replacements and service contract fulfillment; manage support documentation and tickets; communicate with customers and colleagues via phone, email, and video; provide technical information to the sales team; maintain strong customer relationships.
Seniority
Entry to Mid-level, hands-on IC
