Estagiario (a) Collaboration Services
Core
Support the Collaboration Services team with operational, administrative, and documentation activities related to Microsoft environments.
Role type
Junior IT Operations / Collaboration Services Intern
Builds
Microsoft collaboration environments, device management, and productivity services
Domain
IT Infrastructure / Workplace Technology
Deliverable
dashboards & analysis
Required skills
Microsoft Intune, SCCM, Microsoft 365, SharePoint, Windows OS concepts, Active Directory, Group Policies (GPO), incident tracking, change management, operational documentation, device inventory, basic policy administration, ITIL processes
Preferred skills
Microsoft Cloud technologies, network concepts, English (basic to intermediate)
Responsibilities
Support technical teams in administering and monitoring Microsoft Intune, SCCM, Microsoft 365, and SharePoint; Assist in tracking incidents, requests, changes, and problems; Support the creation and update of operational procedures, runbooks, and technical documentation; Assist in collecting and analyzing evidence for incident troubleshooting; Perform device inventory and control activities; Support basic administration of Microsoft policies; Generate operational reports and service indicators; Participate in alignment meetings; Support automation and process improvement initiatives; Interact with multidisciplinary teams following ITIL governance.
Seniority
Intern / Student