HR Customer Interaction Service Specialist (German)
Core
HR Service Center specialist providing phone, email, and chat support for HR products to employees, managers, and candidates.
Role type
HR Customer Interaction Service Specialist
Builds
HR service support and customer experience for Deutsche Telekom employees
Domain
Human Resources / Shared Services
Deliverable
client delivery
Required skills
Customer service, HR information systems, MS Office, German (fluent), English (conversational), Active listening, Data accuracy, Process adherence
Preferred skills
HR background, Experience with ticketing tools, Experience in customer interaction
Technologies
SAP HR, Ticketing tools, Knowledge management systems, Contact Center systems
Responsibilities
Consult customers by phone for HR products, Process electronically written requests (email, chat, internal ticketing), Register and classify customer orders, Address process difficulties to specialists, Provide training for new joiners, Track and process service quality complaints, Answer inquiries using Knowledge tools
Seniority
Individual Contributor, Entry to Mid-level