Junior IT Operations & Support Specialist
Core
Provide end-user technology support, manage help desk operations, and maintain hardware/software for approximately 275 employees.
Role type
Junior IT Operations & Support Specialist
Builds
Internal employee technology support services
Domain
IT Operations / Desktop Support
Deliverable
client delivery
Required skills
Windows and macOS support, Microsoft 365 administration, hardware troubleshooting, network diagnostics, endpoint management, device provisioning, IT asset management, user onboarding/offboarding, printer and peripheral support, telecommunications support
Preferred skills
CompTIA A+ certification, experience with Entra ID or Active Directory, help desk ticketing systems, experience supporting 200+ users, government contracting experience
Technologies
Active Directory, Excel, Ethernet, Hardware Support, macOS, Microsoft 365, Microsoft Intune, Mobile, Network, SharePoint, TCP/IP, Windows, Office 365
Responsibilities
Manage help desk and ticketing process; troubleshoot and resolve hardware, software, and connectivity issues; configure and deploy endpoint devices; support Microsoft 365 accounts and applications; assist with employee onboarding and offboarding; manage office phone systems and telecommunications; maintain IT asset records and documentation; coordinate with third-party IT providers
Seniority
Junior, entry-level IC