IT Support Specialist - Onsite
Core
Onsite IT support specialist resolving technical issues and managing hardware/software for faculty, administrators, and students in an educational environment.
Role type
Onsite IT Support Specialist
Builds
Maintains operational technology infrastructure for school sites
Domain
Education / IT Support
Required skills
Active Directory, Office 365, Google Admin Console, Windows 10, Mac, Chromebook, hardware repair, ticketing system management, vendor relationship management
Preferred skills
Technology certification, Associate or Bachelor's degree in Computer Science or related field
Technologies
Active Directory, Office 365, Windows, Hardware
Responsibilities
Diagnose, repair, and deploy PCs, printers, projectors, Chromebooks, iPads, and other classroom technology; Support account creation, organizational unit setup, and password resets in Microsoft Active Directory, Office 365, and Google Admin Console; Take ownership of the site ticketing system and resolve technical support issues; Communicate with faculty, administrators, and technicians to address day-to-day technology issues; Provide professional development training for faculty and administrators on classroom technology integration; Manage vendor relationships, order warranty replacement parts, and coordinate equipment purchases; Document work in the ticketing system and create knowledge base documentation.
Seniority
Individual Contributor
