Servicedesk Medewerker
Core
Resolve a high volume of IT tickets and support users remotely and on-site for Windows 10/11, Microsoft 365, and company-specific applications.
Role type
Mid-level IT Service Desk Agent
Builds
IT support services for business and consumer markets
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
Windows 10/11 support, Microsoft 365 administration, TOPdesk usage, iOS/Android device management, VPN configuration, MDM knowledge, automation advisory
Preferred skills
CMDB management, knowledge base creation, English proficiency
Technologies
Windows 10/11, Microsoft 365, TOPdesk, iOS, Android, MDM
Responsibilities
Resolve incident tickets for end-users, provide remote and on-site technical support, advise on process automation to reduce ticket volume, specialize in specific areas like VPN or CMDB
Seniority
Mid-level, hands-on IC
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