IT Help Desk Technician
Core
Provide first-line technical support for hardware, software, and network connectivity across manufacturing and corporate operations.
Role type
IT Help Desk Technician
Builds
IT support services for employees in office and industrial settings
Domain
Manufacturing / IT Infrastructure
Deliverable
client delivery
Required skills
troubleshooting hardware/software/printers/mobile devices, Active Directory management, Microsoft 365 administration, networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless), user account administration, password management, ticketing system documentation, equipment installation/configuration
Preferred skills
bilingual English/Spanish, associate degree in IT/CS, CompTIA A+/Network+ or Microsoft certifications
Technologies
Active Directory, Microsoft 365, Windows, Office 365, TCP/IP, DNS, DHCP, VPN, wireless
Responsibilities
Troubleshoot and resolve hardware, software, printer, and network issues; create and maintain user accounts and permissions; install and configure IT equipment; assist with onboarding and offboarding; document support tickets; escalate complex issues; perform basic network troubleshooting; support cybersecurity policies; travel between facilities; maintain IT inventory
Seniority
Mid-level, hands-on IC