L1 Tech Support (NSS)
Core
Provide first-level technical support and customer service via inbound phone calls, troubleshooting order, system, hardware, software, and account issues while managing user access and monitoring loss-prevention cameras.
Role type
L1 Helpdesk Associate (Technical Support)
Builds
Resolved support tickets and maintained system access for customers and employees (via careerplan.io/jobs/gf47f893-l1-tech-support-nss-at-kforce-technology-staffing)
Domain
Retail / IT Support
Required skills
Troubleshooting, problem-solving, verbal communication, multitasking, Active Directory management, password reset, login/access issue resolution, loss-prevention camera monitoring
Preferred skills
Hardware/software support experience, point-of-sale system experience, call center performance goals achievement
Technologies
Active Directory, Ethernet, AI LESS