Customer Service Engineer FSC
Core
Provide Tier 1 and Tier 2 technical support for computing systems, peripherals, and software to end users in a federal government environment.
Role type
Customer Service Engineer (IT Support)
Builds
Resolved trouble tickets and maintained computing system functionality
Domain
Federal Government / IT Infrastructure
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, ticketing system management, process creation, Windows 10 support, Microsoft Office 365 support, Microsoft Teams support
Preferred skills
Help desk experience, service desk experience, federal government experience, VA experience
Technologies
Hardware, Network, Office 365, Salesforce, Windows
Responsibilities
Guide users through manuals and automated responses to resolve trouble tickets, install and configure hardware and software, troubleshoot basic IT services, manage assigned trouble tickets from opening to resolution, analyze and report on daily ticket resolution, escalate unresolved issues to technical teams, handle a broad range of hardware and network technology issues
Seniority
Mid-level, hands-on IC