售后终端运营（J71890）
Core
Establish service network standards and planning, manage service provider operations, and resolve customer complaints to improve after-sales service quality.
Role type
Senior after-sales operations manager (automotive)
Builds
Service network infrastructure and optimized after-sales service processes
Domain
Automotive industry, after-sales service operations
Deliverable
product features
Required skills
service network planning, B-side client management, asset management, stakeholder coordination, customer complaint resolution, service quality improvement
Preferred skills
0-1 stage startup experience, service product planning
Technologies
N/A
Responsibilities
Develop service network construction standards and execute planning; Guide service provider operations to ensure compliance with factory standards; Coordinate resources to resolve operational and technical issues; Manage customer complaints and resolve after-sales issues remotely or on-site; Optimize service processes based on customer needs; Conduct service provider inspections to improve quality; Ensure customer satisfaction and enhance provider capabilities.
Seniority
Senior, hands-on management