After sales engineer (m/f/d)
Core
Building and managing the after-sales service system, strategy, and network for electric vehicles and battery systems in Europe and Africa.
Role type
Senior after-sales service manager (EV/Battery)
Builds
After-sales service network, training systems, and customer satisfaction frameworks for EVs and energy storage systems
Domain
Electric vehicles and lithium battery energy storage
Deliverable
client delivery
Required skills
After-sales management, service strategy design, customer satisfaction analysis, technical training development, root cause analysis, contract negotiation, team building
Preferred skills
Experience with car companies, knowledge of warranty terms, understanding of overseas service outsourcing
Technologies
None stated
Responsibilities
Construct and manage the after-sales team in EU-AF; Build the after-sales service system and establish operational standards; Design service experiences and satisfaction monitoring systems; Plan and develop technical training content; Analyze customer complaints and implement solutions with R&D; Maintain customer relationships and improve the maintenance system
Seniority
Senior, hands-on management