Service Assistant (Chinese Speaking)
Core
Service Assistant handling customer communication, service request coordination, and administrative support for Renewable Energy and Site Power operations.
Role type
Service Assistant (Customer Service & Operations)
Builds
Efficient service delivery and customer satisfaction for Renewable Energy and Site Power clients.
Domain
Renewable Energy / Site Power / Electrical Systems
Deliverable
dashboards & analysis
Required skills
Mandarin Chinese (fluent), English (fluent), telephone communication, service request coordination, process management, reporting, Microsoft Office proficiency, organizational skills, problem-solving
Preferred skills
Knowledge of Solar PV, BESS, or Site Power systems, previous customer service or administrative experience
Responsibilities
Receive and respond to customer calls and technical service requests, coordinate technical service requests with engineers, manage service processes and documentation, prepare service reports and operational documents, monitor service progress and follow up on issues
Seniority
Individual Contributor, entry to mid-level