Admin / Guest Experience Executive
Core
Manage guest communications, owner updates, and administrative tasks for hospitality operations.
Role type
Admin / Guest Experience Executive
Builds
Operational workflows for guest stays and property management
Domain
Hospitality / Short-term rental management
Deliverable
client delivery
Required skills
PMS (Hostaway) proficiency, guest inquiry handling, check-in/check-out coordination, review monitoring, reporting, inventory tracking, file management
Preferred skills
Experience in hospitality or customer service, office tools proficiency
Responsibilities
Respond to guest inquiries and bookings via PMS, Coordinate check-in/check-out schedules, Monitor guest reviews and escalate complaints, Update management on unit statuses and guest feedback, Assist with reports on occupancy, revenue, and maintenance alerts, Support inventory tracking of consumables and amenities
Seniority
Individual Contributor