Software Support Specialist
Core
Provide technical support for software applications and digital platforms, troubleshooting issues and guiding users toward solutions.
Role type
Software Support Specialist
Builds
Support for internal software applications and digital services
Domain
IT / Software Support
Deliverable
client delivery
Required skills
troubleshooting, problem-solving, software installation, configuration, updates, system setup, Windows familiarity, business productivity tools
Preferred skills
ability to explain technical information to non-technical users, organizational skills, prioritization, independent work, willingness to learn new technologies
Responsibilities
Troubleshoot software issues and guide users toward appropriate solutions. Help with software installation, configuration, updates, and basic system setup. Respond to support requests and maintain accurate records of reported issues. Track recurring technical problems and bring them to the attention of relevant team members. Collaborate with development and technical teams to investigate and resolve complex issues. Support users with common business software and productivity tools.
Seniority
Individual Contributor
