ServiceNow Solutions Architect
Core
Designing and building scalable digital workflows, reusable solution packages, and automation-driven delivery models for Public Sector Digital Services (PSDS) to modernize citizen and employee services.
Role type
Senior ServiceNow Solutions Architect (Public Sector)
Builds
Reusable solution packages, implementation-in-a-box models, accelerators, templates, and end-to-end digital workflows for government agencies.
Domain
Public Sector / Government / ServiceNow Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CSM/HRSD/PSDS), ITIL v4 Foundation, enterprise-scale ServiceNow program leadership, workflow automation, Flow Designer, Workflow Orchestration, IntegrationHub, API integrations, ServiceNow data models, CMDB, CSDM, cloud architecture, DevOps/CI/CD, AI-enabled workflow automation (Now Assist, GenAI, agentic workflows), government compliance frameworks (FedRAMP, NIST).
Preferred skills
Public Sector Digital Services (PSDS) accelerator design, AI governance and security controls, executive presentation skills.
Technologies
AI API, CI/CD, Cloud, CMDB, DevOps, Flow Designer, IntegrationHub, ServiceNow, Workflow Orchestration
Responsibilities
Lead end-to-end architecture and solution design for ServiceNow PSDS implementations; design and build accelerators, templates, and reusable solution packages; develop implementation-in-a-box models for rapid 100-day rollouts; standardize intake workflows, case lifecycle management, and compliance reporting patterns; integrate ServiceNow AI capabilities (Now Assist, Predictive Intelligence, Virtual Agent); design agentic workflows and AI-assisted case management processes; implement AI governance, security, and compliance controls; identify high-value use cases for case summarization and automated decisioning; build automation frameworks using Flow Designer and APIs; design end-to-end digital workflows and self-service portals for citizen and employee services.
Seniority
Senior, hands-on IC with architectural leadership