ServiceNow AI Specialist
Core
Deploy and configure ServiceNow AI features (Now Assist, AI Agents, Virtual Agent) to drive measurable adoption outcomes for enterprise customers.
Role type
Senior IC ServiceNow AI Implementation Specialist
Builds
Production AI workflows and configurations within ServiceNow instances
Domain
Enterprise IT Service Management (ITSM) + Generative AI
Deliverable
production ML models | product features
Required skills
ServiceNow configuration, AI feature deployment (Now Assist, AI Agents, NLU), ServiceNow platform development (Flow Designer, Studio IDE, APIs), data management, database design, sprint-based delivery, technical advisory, change management, AI governance
Preferred skills
ServiceNow CAD certification, AI/ML concepts (LLMs, prompt engineering), AI adoption frameworks, mentoring, presentation skills
Technologies
ServiceNow, Now Assist, AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, Document Intelligence, Flow Designer, Integration Hub, Studio IDE, LESS
Responsibilities
Deploy and configure Now Assist capabilities and related AI features; translate AI blueprints into functioning configurations and workflows; rapidly prototype and refine AI use cases; partner with architects to execute adoption roadmaps; facilitate customer workshops and enablement sessions; identify and remove adoption blockers; act as on-the-ground technical expert for troubleshooting; represent the team in executive briefings and QBRs; diagnose configuration conflicts and data gaps; document configurations and lessons learned.
Seniority
Senior, hands-on IC with mentoring responsibilities