Mid-Level ServiceNow Developer
Core
Design, configure, and develop custom applications, workflows, and AI-enhanced features on the ServiceNow platform for US federal government clients.
Role type
Mid-Level ServiceNow Developer (AI/ML integration focus)
Builds
Custom ServiceNow applications, Flow Designer flows, Virtual Agent conversations, and AI/ML integrations
Domain
US Federal Government / Enterprise Service Management (ITSM)
Deliverable
production ML models | product features
Required skills
ServiceNow platform development, JavaScript, AI coding assistants (LLMs), prompt engineering, REST/SOAP API integration, automated testing (ATF), functional requirement interpretation
Preferred skills
ServiceNow AI/ML capabilities (Now Assist, Predictive Intelligence), RAG patterns, Python scripting
Technologies
ServiceNow, Flow Designer, GitHub Copilot, OpenAI, Azure OpenAI, Google Gemini, REST APIs, SOAP
Responsibilities
Design and develop custom applications and workflows; Build and modify Script Includes, Business Rules, and UI components; Integrate external AI/ML APIs into ServiceNow workflows; Write unit tests and develop automated test suites; Build and maintain integrations using REST/SOAP APIs; Support defect resolution and operational support needs
Seniority
Mid-Level, hands-on IC