ServiceNow Business Process Consultant
Core
Lead discovery workshops with public sector stakeholders to translate government agency needs into standardized, repeatable workflows and accelerator frameworks for faster ServiceNow deployments.
Role type
Senior ServiceNow Business Process Consultant
Builds
Implementation-ready process models and automation blueprints supporting sub-100-day delivery timelines
Domain
Public sector digital services / Enterprise workflow automation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
process discovery, process mapping, process redesign, requirements gathering, documentation, case management, service delivery operating models, workflow automation concepts, stakeholder management, complex environment navigation
Preferred skills
ServiceNow PSDS, CSM, HRSD, or ITSM, public sector or regulated environment background, process accelerators creation, standardized delivery frameworks, Agile/Scrum, user stories, backlog management, AI-enabled workflows
Technologies
ServiceNow, AI
Responsibilities
Lead discovery workshops with public sector stakeholders, gather and document current-state and future-state processes, convert agency needs into user stories and functional requirements, identify opportunities to standardize approaches across agencies, design end-to-end business processes aligned with PSDS capabilities, shape citizen and constituent services workflows, design case management and service delivery processes, define government employee workflow patterns, establish intake models and case lifecycle stages, ensure alignment with ServiceNow best practices, help define and document PSDS accelerators
Seniority
Senior, hands-on IC