ServiceNow Developer PSDS
Core
Develop and maintain ServiceNow solutions for public sector digital service delivery, focusing on automation, integrations, and reusable components.
Role type
Senior ServiceNow Developer (Public Sector Digital Services)
Builds
Scalable, reusable components, automation workflows, and accelerator packages for public sector clients.
Domain
Public Sector / Government / ServiceNow Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), 5+ years ServiceNow development, REST/SOAP API integrations, IntegrationHub, ServiceNow data model/CMDB, JavaScript (server-side and client-side), Business Rules, Script Includes, Client Scripts, Flow Designer, Workflow, Service Catalog, portal solutions
Preferred skills
ServiceNow Implementation Specialist (CSM, HRSD, or PSDS), CSM/CRM or case management, HRSD or employee workflow processes, reusable components/accelerators, Now Assist/Virtual Agent, DevOps pipelines, CI/CD tools (Git, Azure DevOps)
Technologies
ServiceNow, JavaScript, REST, SOAP, IntegrationHub, Flow Designer, Git, Azure DevOps, CMDB, Service Catalog
Responsibilities
Configure forms, workflows, service catalogs, and portals aligned to PSDS use cases; develop and maintain integrations with external systems including government platforms, ERP, HRIS, and legacy applications; build and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Catalog Items; create automated workflows using Flow Designer and Workflow Editor/Orchestration; implement case routing, assignment logic, approval processes, and escalations; build reusable code assets and components supporting PSDS accelerator frameworks; develop pre-configured workflows, standard case models, and reusable service catalog items; configure and maintain tables, fields, relationships, CMDB, and data structures aligned to CSDM.
Seniority
Senior, hands-on IC