Technical Support Advisor (Application Support)
Core
Provide first-line support for application functionality, configuration, user access, data, imports, and integrations for Fleet and Asset Management software.
Role type
Senior IC technical support advisor (application support)
Builds
Customer support tickets and resolved issues for internal users and external customers
Domain
SaaS / Fleet and Asset Management
Deliverable
client delivery
Required skills
SQL, REST APIs, Active Directory, Microsoft Entra ID, ticketing platforms, cloud platforms, monitoring tools, browser developer tools, file-transfer tools (via careerplan.io/jobs/gd9bf099-technical-support-advisor-application-support-at-collective-data)
Preferred skills
SSO, MFA, role-based access control, Git, version-control tools, SFTP, Zendesk, ServiceNow, Freshdesk, CompTIA A+, ITIL Foundation
Technologies
Active Directory, Azure, Cloud, Datadog, Git, ITIL, REST, SQL, ServiceNow, Zendesk, API
Responsibilities
Manage assigned tickets and prioritize customer needs; investigate issues and validate data using SQL queries and logs; troubleshoot APIs, automated workflows, and file transfers; resolve SSO, MFA, and access issues; reproduce problems and record evidence for escalation; monitor alerts and performance indicators; document solutions and contribute to knowledge base materials.
Seniority
Mid-level, hands-on IC