Business Systems Specialist
Core
First-line support for enterprise applications (Salesforce, NetSuite, Certinia, Atlassian) managing access, reporting, and integrations.
Role type
Business Systems Specialist (Service Desk)
Builds
Operational stability for business applications and data synchronization
Domain
Enterprise Software / Identity & Access Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce administration, NetSuite administration, ITSM practices, Jira Service Management, Confluence documentation, SQL/SOQL basics, access control management, integration monitoring
Preferred skills
Salesforce Certified Administrator, NetSuite SuiteFoundation, Boomi, Gainsight, Workday, Certinia PSA
Technologies
Salesforce, NetSuite, Certinia, Atlassian, Jira Service Management, Confluence, Boomi
Responsibilities
Manage Jira Service Management queue for application requests, execute approved access requests and onboarding/offboarding, monitor scheduled jobs and integrations, create and maintain knowledge articles and runbooks
Seniority
Mid-level, hands-on IC
