IT Support Center Manager (Hybrid)
Hybrid
Core
Lead IT support operations for managed and non-managed customers, ensuring efficient technology delivery and excellent customer care.
Role type
IT Support Center Manager
Builds
IT support services and customer care for managed services customers
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
technical expertise, service-oriented leadership, team leadership, process development, service delivery management
Responsibilities
Manage the IT help desk, ensure team tools and methods keep customer technology running efficiently, develop and oversee day-to-day support processes, lead the service delivery team in achieving goals
Seniority
Manager, hands-on leadership