Systems & Team Development Specialist
Core
Provide oversight, training, user support, and team development for property management software and systems, coordinating with the Director of Systems & Team Development to meet goals, deadlines, and expectations.
Role type
Systems & Team Development Specialist (Property Management)
Builds
Property management software settings, training curricula, learning materials, and support for onsite teams
Domain
Property Management / Affordable Housing
Required skills
Property management experience, RealPage/OneSite software proficiency, HALO platform knowledge, Grace Hill platform familiarity, Section 8/42/515 program knowledge, Microsoft Office proficiency, training delivery, troubleshooting, user support, system updates, compliance knowledge, physical inspection tasks
Preferred skills
Fair housing laws knowledge, project-based affordable housing experience
Technologies
RealPage, OneSite, HALO, Grace Hill, Microsoft Excel, Learning Management System
Responsibilities
Provide oversight, training, user support, and team development for property management software and systems; Serve as a resource for RealPage, HALO, Grace Hill, and the Learning Management System; Deliver virtual and in-person training, develop curricula and learning materials; Troubleshoot user issues, provide support to onsite teams, and respond to HALO tickets; Support software updates, implementations, migrations, and new-property setup; Conduct remote desk audits, site field reports, and file audits; Travel to properties, trainings, and meetings as needed, and perform other related duties
Seniority
Mid-level, hands-on IC