Leasing and Tenant Services Specialist
Core
Support leasing operations and tenant experience across a US residential portfolio, handling inquiries, leases, rent collection, and maintenance coordination.
Role type
Leasing and Tenant Services Specialist
Builds
US residential properties
Domain
Residential Real Estate
Deliverable
product features
Required skills
US leasing practices, rent collection, tenant communication, maintenance coordination, property management platforms (AppFolio, Buildium, Yardi), remote collaboration tools
Preferred skills
Multi-family or single-family portfolio experience, US fair housing laws knowledge, online listing platforms (Zillow, Apartments.com), Spanish language proficiency
Technologies
AppFolio, Buildium, Yardi, Propertyware, Google Workspace, Slack, Zoom, Zillow, Apartments.com, Asana, ClickUp, Trello
Responsibilities
Handle inbound leasing inquiries and schedule showings, prepare and manage lease agreements and renewals, monitor rent collection and follow up on delinquencies, coordinate maintenance and repair requests, manage move-in and move-out processes, maintain tenant records and property data, provide updates to property owners
Seniority
Entry-level to Mid-level, hands-on IC