Paralegal / Legal Assistant – Software Support
On-site
Core
Onboard and train new users on a legal software platform, provide ongoing customer support, and assist with basic troubleshooting.
Role type
Customer support specialist for legal software
Builds
Legal software platform adoption and user proficiency
Domain
Legal technology
Deliverable
product features
Required skills
Paralegal or Legal Assistant experience, Clio and/or MyCase proficiency, law firm workflow knowledge, customer service, technology training, troubleshooting, documentation
Preferred skills
English/Spanish bilingualism
Technologies
Clio, MyCase
Responsibilities
Onboard and train new users on platform features and workflows, provide ongoing customer support and answer software questions, help users with basic troubleshooting, document issues and escalate to the appropriate team
Seniority
Mid-level, hands-on IC
