Legal Engineer, Custom Solutions
Core
Leverage legal expertise to help customers integrate Harvey's AI platform into daily workflows, driving adoption and expansion for law firms and in-house legal teams.
Role type
Senior Legal Product Specialist (Post-Sales Strategy)
Builds
Customer adoption strategies, onboarding programs, and product feedback loops for an enterprise AI platform
Domain
Legal Technology / Artificial Intelligence
Deliverable
product features
Required skills
JD or equivalent legal qualification, 3+ years top-tier law firm experience, executive engagement, presentation skills, legal process knowledge, curiosity about AI
Preferred skills
sales or customer-facing experience, law firm business development, managing client matters
Technologies
Harvey AI platform
Responsibilities
Build trusted relationships with law firm and in-house legal teams; Design and lead onboarding sessions and training workshops; Act as a strategic partner to Customer Success Managers and Account Executives; Proactively surface adoption obstacles and develop strategies to overcome them; Translate legal practice needs into actionable feedback for product and engineering teams; Monitor usage trends and re-engage at-risk accounts; Contribute to customer-facing content like training materials and use case guides
Seniority
Senior, hands-on IC