Head of Renewals & Retention
Core
Lead revenue growth and customer retention for a SaaS and omnichannel sales management company across software, electronic invoicing, and digital signature services.
Role type
Senior leadership (Head of Renewals & Retention)
Builds
Recurring revenue streams and customer retention strategies
Domain
SaaS / Fintech / Payment Services
Required skills
Renewal strategy development, Revenue forecasting, Team leadership (managing managers), CRM proficiency, Cross-functional collaboration, Data analysis, Upselling/Cross-selling
Preferred skills
Scaling renewal teams, Self-service channel development, Knowledge of electronic invoicing/digital signatures, Retail/F&B domain knowledge
Responsibilities
Develop and implement renewal strategies to improve retention rates, Prepare revenue forecasts and management reports, Lead, manage, and coach department managers, Collaborate with Product and Customer Success teams to optimize retention, Increase revenue per renewal through upgrades and cross-selling, Travel between Hanoi and Ho Chi Minh City