Technical Support Specialist
Core
Provide Tier 2 technical support for corporate staff, executives, and retail/distribution operations, managing identity access, hardware, POS systems, and network equipment.
Role type
Senior IC technical support specialist
Builds
IT service stability and user productivity across corporate, retail, and warehouse environments
Domain
Retail and distribution technology support
Required skills
Active Directory, Microsoft Entra ID, Microsoft Intune, NinjaOne, Zebra handheld devices, Cisco Meraki/Catalyst, TCP/IP, DHCP, DNS, VLANs, VPNs, Wi-Fi troubleshooting, POS systems, Windows, Microsoft 365, endpoint management, ITSM tools
Preferred skills
Fortinet FortiGate, Jira Service Management, multi-site environment experience, zero-touch deployment, executive rapport building, user training
Technologies
Active Directory, Android, Cisco, ERP, Firewall, FortiGate, Hardware, ITSM, JIRA, Microsoft 365, Microsoft Intune, Mobile, Network, TCP/IP, VPN, Windows, Office 365, Azure, Cloud, IAM
Responsibilities
Resolve service desk incidents and requests within service-level targets, Provide in-person and phone support for computers, peripherals, point-of-sale systems, and network equipment, Troubleshoot complex and high-priority issues, Manage user accounts, permissions, and access controls, Install, configure, and troubleshoot hardware, software, and mobile devices, Provide high-touch support to corporate employees and leaders, Create knowledge base articles and encourage self-service, Manage and improve ITSM queues and workflows, Support warehouse scanning and label printing operations
Seniority
Mid-Senior, hands-on IC