IT Support Specialist (Windows & Mac)
Core
Provide Level 2 technical support for Windows and macOS devices, applications, and peripherals to executives, VIPs, and staff in a business environment.
Role type
Level 2 IT Support Specialist
Builds
IT support services for executives and staff
Domain
Enterprise IT support
Required skills
Level 2 troubleshooting, Windows support, macOS support, Microsoft 365 administration, device setup and onboarding, offboarding, connectivity troubleshooting, printer troubleshooting, mobile device support, meeting-room technology support, documentation, knowledge base maintenance, AI tool evaluation
Preferred skills
Endpoint management, identity and access management, device security, iOS support, Android support, AI tool usage for troubleshooting and workflow improvement
Responsibilities
Diagnose and resolve Level 2 issues involving Windows and macOS devices, applications, and peripherals; Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office; Troubleshoot connectivity, printers, mobile devices, and meeting-room technology; Assist with device setup, onboarding, offboarding, and everyday endpoint support; Own issues from initial diagnosis through resolution; Document solutions and help maintain a practical, reusable knowledge base; Help evaluate and improve AI-assisted support tools and workflows; Provide onsite support at other HBS locations as needed
