RM TRAINING & COACHING SPECIALIST
Core
Design and deliver training programs and on-site coaching to improve sales performance and service standards for Relationship Managers in Affluent banking.
Role type
Senior Training & Coaching Specialist (Banking)
Builds
Training curriculum, sales playbooks, coaching sessions, and performance dashboards for branch staff.
Domain
Retail Banking / Affluent Banking / Sales Training
Required skills
Training program design, on-site coaching, sales playbook implementation, performance measurement, change management, adult learning facilitation, consultative selling, CRM systems, Vietnamese market knowledge
Preferred skills
Prior experience at leading Vietnamese retail banks, international consulting firm experience, certified trainer/coaching credentials, wealth management certifications
Technologies
CRM platforms, performance dashboards, sales tracking tools
Responsibilities
Design comprehensive training curriculum covering Affluent products and advisory skills; Conduct on-site coaching at branches and hubs; Drive adoption of the RM Sales Toolkit; Define training KPIs and measure capability uplift; Support change management during sales model transformation
Seniority
Senior, hands-on IC