大客户技术支持（J104342）
Core
Provide technical support and account management for enterprise clients using Baidu Smart Cloud products, focusing on industry scenarios and business continuity.
Role type
Senior Enterprise Account Technical Support Engineer
Builds
Cloud infrastructure services and solutions for large enterprise clients
Domain
Cloud Computing / Enterprise IT Services
Deliverable
client delivery
Required skills
Linux administration, TCP/IP networking, DNS, load balancing, database optimization, storage management, disaster recovery, container orchestration, fault analysis, internal resource coordination, scripting (Shell/Python/PHP), industry methodology
Preferred skills
Team management experience, cloud vendor operations background, SDK debugging tools
Technologies
Linux, TCP/IP, DNS, Load Balancing, Databases, Containers, Shell, Python, PHP
Responsibilities
Conduct regular client visits and consultations to drive adoption and satisfaction; coordinate backend resources to resolve critical product faults within SLA; analyze and report on incidents; optimize client IT operations based on business needs; accumulate industry knowledge and product expertise.
Seniority
Senior, hands-on IC with management preference