Desktop Support Specialist
Core
Install, configure, diagnose, repair, and upgrade corporate desktops, laptops, printers, and peripherals while managing software distribution and ITSM incidents.
Role type
Desktop Support Specialist
Builds
Corporate workstations, mobile devices, and peripheral equipment for end users
Domain
IT Infrastructure / End-User Computing
Required skills
Active Directory, Microsoft Endpoint Configuration Manager (SCCM), ServiceNow, hardware troubleshooting, software distribution, network equipment configuration, IT Asset Management
Preferred skills
Bachelor's degree in Information Systems or Computer Science
Technologies
Active Directory, SCCM, ServiceNow, Microsoft Teams, Windows OS
Responsibilities
Install, configure, and replace network and communications equipment; Respond promptly to assigned ITSM incidents and service requests; Keep the client IT Asset Management (ITAM) system accurate and up to date; Communicate with end users to assess needs, schedule work, and provide basic hardware and software training.
Seniority
Mid-level, hands-on IC
