Kaufmännischer Mitarbeiter (m/w/d) Kundenservice / Customer Service
Core
Handling customer and partner complaints regarding deliveries, undeliverable items, and refusal of acceptance; tracking guarantee shipments; resolving delivery discrepancies; managing stuck shipments; organizing special freight.
Role type
Customer service representative (logistics)
Builds
Reliable delivery solutions and resolved delivery issues for customers and partners
Domain
Logistics and transportation
Deliverable
client delivery
Required skills
Complaint handling, shipment tracking, discrepancy resolution, stakeholder communication, PC proficiency
Responsibilities
Process customer and partner complaints, track guarantee shipments, resolve delivery discrepancies, manage stuck shipments, organize special freight
Seniority
Entry-level, operational IC