Customer Service Coordinator - VIPz
Core
Monitor cargo for dedicated service customers (VIPz) using proactive reports, resolve complaints, and coordinate delivery instructions.
Role type
Customer Service Coordinator
Builds
Proactive cargo monitoring reports and delivery coordination for VIPz customers
Domain
Logistics / Freight forwarding
Deliverable
dashboards & analysis
Required skills
Excel spreadsheet management, complaint resolution, delivery coordination, report generation, communication
Preferred skills
None stated (via careerplan.io/jobs/72-008-E3-F6F-customer-service-coordinator-vipz)
Responsibilities
Monitor VIPz customers cargo using special reports, receive daily calls to assist customers, resolve customer complaints and problems, download and update Excel spreadsheets for VIPz accounts, work with demurrage team for demurrage issues, send arrival notices and bills of lading, coordinate with customers for delivery instructions
Seniority
Entry-level, 1-2 years experience