Tech Support Specialist
Core
Provide phone-based technical support for hardware and software issues to end-users in the petroleum retail sector, including remote assistance via desktop-sharing tools and onsite installations for new store openings.
Role type
Tech Support Specialist
Builds
Resolves end-user technical issues and supports store operations
Domain
Petroleum retail / IT Support
Deliverable
client delivery
Required skills
help desk experience, problem-solving aptitude, adaptability under pressure, travel readiness
Preferred skills
bookkeeping and accounting familiarity, convenience store operations experience, Windows 11 troubleshooting experience
Technologies
Hardware, LAN, Network, TCP/IP, Windows
Responsibilities
Provide phone-based technical support for hardware and software issues, diagnose end-user issues and identify root causes, troubleshoot network systems and applications, perform onsite installations and testing for new store openings, support end-user workstations on Windows-based LANs
Seniority
Entry-level to Mid-level, hands-on IC
