POS Support Technician
Core
Provide technical support via phone, email, and chat to Teleflora florists for application software, PC operating systems, and basic hardware.
Role type
Support Technician (Help Desk)
Builds
Support services for Teleflora member florists
Domain
Retail / Florist Technology Support
Deliverable
client delivery
Required skills
Troubleshooting, active listening, PC hardware knowledge, operating system familiarity, basic business application understanding, customer service
Preferred skills
MIS, Networking, or Accounting coursework, 2-4 years equivalent work experience
Responsibilities
Assist and troubleshoot florists via phone/email/chat, log calls into tracking system, escalate customer calls, instruct customers on hardware/software installation and operation, prepare reporting, provide user feedback to management
Seniority
Entry-level / Individual Contributor
