Application Support Analyst
Core
Diagnose and resolve application issues for internal users and ecommerce/ERP systems by analyzing logs, querying databases, and reproducing problems.
Role type
Application Support Analyst
Builds
Stability and reliability of in-house ecommerce, ERP, and CMS platforms
Domain
Powersports retail, Ecommerce, ERP
Deliverable
client delivery
Required skills
Application troubleshooting, Log analysis, Database querying (SQL), System investigation, Incident prioritization, Bug documentation
Preferred skills
Java environment experience, ERP domain knowledge, QA methodologies, Ticketing systems, CMS familiarity
Technologies
Java, SQL, ERP, CMS
Responsibilities
Receive and prioritize support tickets, Investigate issues via logs and database queries, Reproduce problems in controlled settings, Document findings for developers, Partner with developers on bug reports, Support QA regression testing, Maintain records of known issues and workarounds
