Senior IT Engineer
Core
Senior IT Engineer providing Tier 2 technical support, architecting cloud solutions, and managing infrastructure for small to mid-sized businesses in an MSP environment.
Role type
Senior hands-on IT Engineer (Infrastructure & Cloud)
Builds
Secure and efficient IT environments for small to mid-sized business clients
Domain
Managed Services Provider (MSP), Enterprise IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Server administration, Microsoft 365 (Intune, Defender), Azure, Active Directory, VMware vSphere, Fortinet firewall management, backup solutions (Rubrik, Veeam), Citrix/VDI, networking fundamentals (TCP/IP, VLANs, VPNs), RMM/PSA tools, client-facing troubleshooting, SOP development, junior team mentorship
Preferred skills
PowerShell/scripting automation, project management, compliance frameworks (CMMC, SOX), Microsoft Teams Rooms/Phone systems, HP/Dell server hardware, Quantum tape libraries, LogicMonitor
Technologies
Microsoft 365, Azure, VMware vSphere, Fortinet, Rubrik Security Cloud, Veeam, Citrix, LogicMonitor, Windows Server, Linux, Hyper-V
Responsibilities
Act as Tier 2 technical support for escalations, architect and implement infrastructure/cloud solutions, perform on-site visits for assessments and troubleshooting, document client environments, provide mentorship to junior team members, participate in on-call rotation
Seniority
Senior, hands-on IC