IT Support Specialist
Core
Provide frontline IT support, device management, and workflow improvements for an office of 50+ users, covering Tier 1-3 support and end-user services.
Role type
IT Support Specialist (Tier 1-3)
Builds
Reliable, secure, and efficient technology environment for employees
Domain
Financial services / Corporate IT
Required skills
Windows 11 troubleshooting, Microsoft 365 administration, Jira ticket management, Intune device management, network infrastructure maintenance, Exchange mailbox support, OpenVPN configuration, SaaS application support, automated workflow management, hard drive erasure and device recycling, cross-time-zone coordination
Preferred skills
A+ certification, Security+ certification, Financial services industry experience, AI tool usage for research and documentation
Technologies
Windows 11, Microsoft 365, Jira, Intune, OpenVPN, Exchange, SharePoint, Teams, Zoom, AI tools
Responsibilities
Respond to support requests via email, Teams messages, and calls; deliver remote Windows 11 support including log analysis and driver troubleshooting; administer laptops and manage Exchange mailboxes; maintain network infrastructure including VLANs and wireless access points; assist with employee onboarding and offboarding; provide in-person support for conference room calls; coordinate with international support colleagues; perform occasional after-hours and weekend support
Seniority
Mid-level, hands-on IC