Technical Support Specialist
Core
On-site technical support for hardware, software, and peripheral issues for home and business clients.
Role type
Technical Support Specialist (IC)
Builds
Technology solutions and system stability for clients
Domain
IT Services / Consumer & Small Business
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, OS installation and configuration, network administration, VPN setup, firewall configuration, customer service, problem-solving, critical thinking
Preferred skills
laptop hardware repair
Technologies
Windows, Mac OS X, Office Suite, ServiceNow, LAN, VPN, Firewall
Responsibilities
Troubleshoot and resolve hardware, software, and peripheral issues; Install, configure, and maintain computer hardware, software, and peripherals; Assist with network administration tasks including firewall setup and LAN configuration; Set up and maintain VPN connections for remote users; Escalate complex technical problems to senior technicians; Document technical procedures and resolutions in a ticketing system.