Managed Services Engineer Tier 2
Core
Escalate and resolve complex IT support issues for creative and advertising clients, managing identity, networking, and system performance across macOS and Windows environments.
Role type
Tier 2 Managed Services Engineer (MSP)
Builds
Reliable, secure IT infrastructure and support services for agencies, studios, and production companies.
Domain
Managed Services Provider (MSP) / IT Support / Creative Industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS support, MDM tools (Addigy, Jamf, Intune), RMM/PSA platforms, Google Workspace, Microsoft 365, networking (VLANs, firewalls, wireless), ticket management, scripting (PowerShell, Python)
Preferred skills
Security tools (Huntress, Avanan), NAS (Synology, QNAP), backup platforms (Acronis), cloud migrations, project leadership
Technologies
Cloud Firewall Firmware Flow Support macOS Marketing Microsoft 365 Network PowerShell Python Security Windows Office 365
Responsibilities
Act as escalation point for Tier 1 technicians; troubleshoot authentication, networking, mail flow, and data recovery; administer M365 and Google Workspace; manage MDM/RMM platforms; configure and maintain client-site firewalls and wireless networks; perform routine maintenance and patching; triage EDR and email security alerts; execute onsite installations and buildouts; lead projects like cloud migrations and security rollouts.
Seniority
Mid-level, hands-on IC