Client-Facing IT Support Specialist
Core
Providing end-user support for technical issues, service requests, and questions via remote and on-site assistance for clients.
Role type
Client-facing IT Support Specialist
Builds
Maintains client workstations, servers, and Microsoft 365 services
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
desktop or IT support, Microsoft 365 administration, account management, troubleshooting, hardware installation, software deployment, firewall configuration, ticketing system usage
Preferred skills
Managed Service Provider experience, IT ticketing system experience, 2-year degree in IT
Technologies
Windows, Microsoft 365, SharePoint, Office 365, Mobile Security
Responsibilities
Troubleshoot and resolve technical problems, monitor client workstations and server backups, install hardware and configure PCs, deploy software products, configure and manage customer firewalls and security appliances, administer user accounts and permissions, manage Microsoft 365 accounts and services, maintain accurate records in the ticketing system
Seniority
Entry to Mid-level, hands-on IC